Topic 3: Accessing Tech Support

We know technology can be our best friend and at times challenge our patience. By providing courses like this one on-demand, we hope is easy for you to access the resources, but we also want to be an email away to support your technology needs. 

Here’s a few common questions with our answers to get you started, BUT always feel free to connect with us at [email protected]. Our amazing support team is ready to ensure you are successful at learning the content in this course. 

I’m having trouble accessing content or video. What should I do?

1. Try a different internet browser (I.e. Instead of Google Chrome, try Firefox or Safari). 
2. Try clearing your browser’s cache and cookies. Here’s how to do that for Google Chrome.
3. If the link for a download is not working, please email us at [email protected] and will get it resolved ASAP.

If you continue to experience issues please send us an email with details about what happened and we’ll see what we can do. 

Please provide the following info:

1. Course title and section of the course  –  this information allows our tech support team to pinpoint which of the courses is causing challenges. 
2. Your computer operating system (typically Mac or Windows)
3. The browser you are using (typically Chrome, Firefox, Internet Explorer) 
4. Your current location (United Kingdom, Sacramento, Detroit, etc.)